Sales & Customer Service Advisor Ref# SB-56

Sales and Customer Service Advisor – Manchester 
 
Are you customer focused, self-motivated and looking for a new challenge? 
As a Sales & Customer Service Advisor, you will be part of an organisation that believes in investing in you and your future. Our client provides excellent training & development as well as promote internal progression opportunities.
 
This customer focused role offers a competitive basic salary £ 22500as well as uncapped commission (average OTE Circa £25,200).
 
Our Full Time (40 Hours) shift patterns are fully flexible between 8am-6pm Monday-Friday to ensure a great work/life balance (i.e. 8am-4.30pm & 9.30am-6pm). Saturday’s are on a rota basis (1 in 3), working 8.30am-1.30pm and when working a Saturday you will be receive the time back during the week.
  
Main Responsibilities
The main duties of the role will include.
Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
Responding to customer email enquiries
Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
Providing a high level of customer service which will allow you to build relationships with our customers to retain business
Being organised and self-motivated to ensure targets and deadlines are met
 
The ideal candidate will.
Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
Be customer focused and passionate about their work
Have the ability to prioritize their workload and multi-task
Be IT alliterate with the ability to use multiple systems at once
Confidently work independently and also as part of a team
Have a keen eye for detail
To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
Ability to problem solve and think on their feet Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support

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