Service Manager Ref# JB76973

  • Yorkshire, North East Lincolnshire, Immingham, UK
  • £40000 - £45000 per annum
  • Permanent
  • JB76973

Service Manager
Job Title: Service Manager
Location: Immingham
Hours: Monday to Friday – 8.30am to 5.30pm (No Weekends)
Salary: £40000 per annum + Bonus + Car + Benifits
My client a large commercial vehicle business is seeking an experienced Service Manager to join their team in Immingham.
Service Manager Responsibilities

  • Supervise the day-to-day operational functions of the department.
  • KPI management Performance Assessment & Competitive Excellence
  • Hiring, training and retention of staff.
  • Expense control
  • Ensuring staff manage remote engineers to provide the best geographical coverage, minimising unnecessary travel and maximising productive working time.
  • Act as point of escalation for issues relating to the scheduling of engineers
  • Review daily reports (highlighting and manage any staff errors in advance)
  • Manage team absences, days off or leaving early.
  • Resolve customer service issues.
  • Implementing best practise for the efficient running of the department
  • Drive continuous improvement and ensure that lessons are learned from identified problems and implement process improvements.

Service Manager Requirements

  • Experience managing a team, including conflict resolution and team building
  • Ability to articulate highly developed customer service skills applied in a working environment.
  • Excellent planning, organising, prioritisation, and project management skills
  • Confident and professional telephone manner
  • Able to demonstrate ability to work effectively in a pressurised and at times, extremely busy environment.
  • Effective problem-solving and decision-making
  • Ability to extract, collate and present data.
  • Computer literate in all areas
  • The successful candidate should also be able to work well as a part of a team, with excellent communication skills.
  • Experience in the commercial vehicle trade is essential for this role

If you are interested in this Service Manager role, please apply via this advert.

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